How an AI workforce becomes part of your operation.

Understand Ampity's AI workforce implementation: roles, business context, integrations, permissions, evaluation, operating costs and ongoing management.

The work starts with your process and ends with a system your team can operate. Here is what we define, build, test and maintain along the way.

You retain the business decisions.

Customer-owned accounts, authorised access and agreed permissions. The provider remains a dependency, with its own terms and limits.

Ampity owns the agreed delivery work.

Role design, custom code, integrations, evaluation and operating documentation. Support and improvement follow the agreed scope.

Give it a role. Teach the work. Delegate the responsibility.

Onboard an AI employee with the same care you would give a new team member: a job description, working examples, access to the right systems and a period of observation. Once the agreed checks pass, routine responsibilities can run automatically. Your team handles the exceptions and decisions you reserve.

Define the job
Responsibilities, recurring tasks, expected results and the person the role reports to.
Teach your process
Approved knowledge, good examples, business rules and the questions it should ask.
Give scoped access
A named identity and authorised access to the channels, records and tools the job needs.
Observe and refine
Review representative work, correct errors and test the difficult cases before widening autonomy.
Delegate and manage
Enable tested responsibilities to run on agreed triggers, with evidence and exception handling.

How a delivery coordinator could handle the day.

Illustrative workflow after onboarding. Select a situation to see what runs automatically, what needs a question and what needs a decision.

Routine work: Execute within an agreed rule

The work starts when: A project ticket receives the evidence required by your definition of ready for review.

Check the current ticket, required fields and evidence against the agreed rule.
Move it to the authorised review state and attach the supporting reference.
Post the agreed internal update in the project channel and record the action.

What your team experiences: The ticket and team update are handled without a fresh instruction or approval for each permitted action.

Only the approved project, fields and state transitions are available. Closing work, changing scope or making a customer commitment follows separate rules.

A missing answer: Ask the right colleague

The work starts when: The ticket says work is complete, but the acceptance evidence is missing.

Keep the ticket in its current state and identify the missing evidence.
Ask the assigned owner a specific question through the connected team channel.
Resume after an authorised reply and a fresh check of the project record, or escalate after the agreed timeout.

What your team experiences: The employee follows up with your team instead of inventing an answer or silently marking work complete.

A chat reply cannot grant new permissions or override the release criteria. Unverified answers remain unresolved.

A consequential decision: Prepare the decision for a person

The work starts when: A dependency change could affect the delivery date promised to a customer.

Check the affected commitments and prepare the evidence and available options.
Send the named delivery lead a focused decision request.
Wait for valid approval before changing the protected commitment or sending a customer message.

What your team experiences: The employee does the preparation and coordination. Your delivery lead retains the decision about the customer promise.

Rejected, expired or missing approval does not permit another route to the same action.

Teaching means configuring approved instructions, knowledge, examples and workflow rules. Feedback becomes reviewed, versioned changes; it does not silently expand permissions or imply automatic model retraining.

Give the role the tools to do the job.

Conversation, business-system access and automatic execution belong in one role design. We agree the connections and actions required for your implementation, then test them together.

Collaborate in your team channels

Scope a role that receives assignments, asks colleagues for missing context and posts progress in Teams, Slack or another supported channel. We validate channel access, identity, reply handling and escalation before release.

Work inside your business software

Connect the role to approved project, CRM and other business tools. Define which records it can read and which tickets, fields or states it can update automatically. Connections use supported APIs or explicitly approved automation.

Take part in meeting workflows

Prepare meeting context, turn permitted notes or transcripts into actions and follow up with owners. Live attendance or spoken participation is a separately validated capability, subject to the provider, tenant policy, participant notice and consent requirements.

Make the role available in your platform

Include a customer-specific interface or embed an interaction in your software when required by the scope. Your team can assign work, ask questions, inspect progress and review exceptions through the agreed interface.

Work beyond office hours, with an operating plan.

Scheduled and event-driven work can extend beyond office hours. The operating plan defines provider capacity, monitoring, outages, recovery and when a person must be available. Continuous execution and round-the-clock human support are separate commitments.

Judge the role on accepted results and complete cost.

Compare the total cost of an accepted task with your current process: implementation, management, provider usage, infrastructure and human review. Track output quality, turnaround and correction effort together. Better economics and results must be demonstrated for the actual role, not assumed from a headcount comparison.

Provider capabilities checked 16 October 2026: Slack messaging permissions · Microsoft Teams meeting-agent guidance. These sources establish platform requirements, not a deployed Ampity integration.

From your first brief to work your team can trust.

You do not need to arrive with an agent specification. Bring one recurring responsibility and a few examples of the work. We turn that into a scoped implementation, with decisions and deliverables visible at each stage.

The walkthrough is illustrative, not live project progress.

Understand the job: Start with the work you want off your plate.
Your input
Describe who does the work today, what triggers it, how often it happens and what a useful result looks like. Share a redacted good example and a difficult one, if available.
Ampity’s work
We identify the owner, business consequence, current review effort and reasons the task goes wrong. We assess whether AI, ordinary automation or an existing product is the appropriate starting point.
What you receive: Workflow brief
A workflow brief with a named owner, baseline measures, initial assumptions and explicit exclusions.
The decision before moving on
Agree the problem and the result worth paying for before choosing tools.
Delivery reporting example: Weekly delivery reporting: project records in, source-linked exceptions and an approval-ready brief out.
Map the process: Make the handoffs and source records explicit.
Your input
Show the systems, documents, existing rules and people involved. Tell us where facts conflict, approvals stall or a manual workaround keeps things moving.
Ampity’s work
We map the normal path and exceptions, identify authoritative sources and check connection options. We define useful roles without splitting a simple task into unnecessary agents.
What you receive: Process and source map
A process map, source register and integration assessment, including access gaps and dependencies.
The decision before moving on
Confirm the proposed path fits the real operation and the required information is available.
Delivery reporting example: Project system owns status and dates. Approved meeting notes add context. Unresolved conflicts go to the delivery lead.
Set the boundaries: Decide what the workforce may do on its own.
Your input
Name the approvers, sensitive information, actions that need permission and situations where the system must stop. Confirm account ownership and relevant provider requirements.
Ampity’s work
We specify read, draft, write and send permissions separately. We agree acceptance checks, escalation, retention expectations, retry limits and the workload used to evaluate cost.
What you receive: Role and permission agreement
Role specifications, an access and approval matrix, acceptance criteria and a scoped commercial proposal.
The decision before moving on
Approve scope, responsibilities, dependencies and commercial terms before implementation.
Delivery reporting example: The workforce may prepare the delivery brief. A named lead approves external messages and changes to customer commitments.
Build and connect: Engineer the process around your systems.
Your input
Provide authorised access through the agreed customer-owned accounts, representative test records and someone who can resolve business-rule questions.
Ampity’s work
We build the agreed scripts, connectors, context structure and role handoffs. Predictable transformations use ordinary software where suitable. Model selection follows the task and permitted deployment arrangement.
What you receive: Working implementation
A testable workflow, versioned custom components, configuration records and an initial operating guide.
The decision before moving on
Review a working demonstration against the agreed brief, including what remains incomplete.
Delivery reporting example: A connector reads changed project records; a script reconciles dates; AI drafts the explanation from the approved evidence.
Test the difficult cases: Check what happens when the work goes wrong.
Your input
Review representative outputs and exceptions with us. Include stale records, missing evidence, denied access, duplicate requests and cases that should require approval.
Ampity’s work
We test accuracy, source grounding, permissions, failure handling and recovery. We measure provider usage together with human review and correction effort. Failed checks remain open until resolved or explicitly accepted.
What you receive: Acceptance record
Evaluation results, an issue register, workload cost observations and a release recommendation.
The decision before moving on
The acceptance owner decides whether the agreed release criteria have been met.
Delivery reporting example: A missing owner is flagged rather than invented. A repeated trigger must not produce a duplicate external action.
Release and maintain: Introduce the workforce with an operating owner.
Your input
Confirm the release owner, support contacts, review cadence and the people who can approve changes. Keep business rules and source-system changes visible.
Ampity’s work
We release within the agreed boundaries and provide handover. Under an ongoing management engagement, we monitor the agreed signals, repair scoped integrations and evaluate changes before release.
What you receive: Operating handover
Runbooks, ownership records, a release and recovery plan, plus the agreed maintenance and improvement backlog.
The decision before moving on
Expand responsibilities only after reviewing accepted results, exceptions and operating effort.
Delivery reporting example: The delivery lead reviews exceptions and accepted briefs. A new write permission is a controlled change, not a silent expansion.

What should I bring to the first conversation?

Which recurring responsibility should the workforce take on?
Who does it today, and who accepts the final result?
Which systems and records does it need?
How much work arrives, and what are the difficult exceptions?
What may it read, draft, change or send?
What would make the first implementation worth continuing?

Redacted examples are enough to start. Do not submit credentials, sensitive records or customer data through the enquiry form.

Your processes should shape the workforce.

Buying an agent platform gives you software. Making it useful across your business also requires role design, integration work, operating rules and someone responsible for keeping it working. That is the work Ampity takes on.

Roles with a defined job

We specify what each role receives, what it must deliver, who accepts the work and when it should ask for help. Handoffs preserve responsibility for the final result instead of producing disconnected answers.

Software for repeatable steps

Record matching, calculations, formatting and data movement often belong in ordinary code. We build reusable scripts and connectors for those steps, reserving AI for work that benefits from interpretation or judgment.

Business context that stays current

We map the authoritative sources, access rules and freshness requirements. Conflicting or missing information becomes an exception to resolve, not a fact for the employee to invent.

Responsibilities that run proactively

Define the schedules, events or source changes that should start work. After supervised evaluation, authorised routines can read records, ask colleagues for context and perform permitted updates without a new prompt each time. New permissions and consequential decisions follow their own approval rules.

A maintained operating process

Workflow definitions, test cases, integration settings and runbooks need maintenance as your business changes. We agree the monitoring, correction and improvement scope, along with a practical handover.

Delegate work without handing over every decision.

Permissions are defined by task and consequence. Reading a record, drafting a reply and sending that reply are separate capabilities. We agree which actions can run independently and which must stop for a person.

Customer-owned accounts

The preferred setup uses your provider accounts and approved business systems, with authorised Ampity access. We document where data travels, who can access it, retention requirements and how access is revoked. Provider processing and hosting still depend on the selected services.

Explicit approval boundaries

External messages, financial commitments, destructive changes and sensitive records need their own rules. A rejected or expired approval must not become permission to retry the action through a different route.

Results you can inspect

The implementation should return the output, supporting sources, checks performed and unresolved issues. A completed run and an accepted business result are different states. Failed or partial work remains visible.

A controlled failure path

We define timeouts, retry limits, duplicate protection and escalation. When an integration loses access or a provider reaches capacity, the workflow should stop or queue according to the agreed policy, with an owner for recovery.

Engineer the cost of getting work accepted.

A low subscription price does not establish a low operating cost. We assess representative work, including failures, retries and human correction, before recommending a capacity or commercial model.

Choose tools for the workload

Grok Bot, Cursor and Claude can support selected parts of an implementation where the plan, permissions and supported connections fit. We do not assume that moving work between them creates additional capacity or reduces the total bill.

Reduce avoidable processing

Reuse verified results, keep task context focused and avoid overlapping agents doing the same research. Put predictable processing in code. Agree how workload bursts, exhausted allowances and additional spending are handled.

Compare the complete cost

Count implementation, provider usage, subscriptions, infrastructure, integrations, operating support and human review. Compare that cost against accepted work and the current process. We do not promise a fixed savings percentage or unlimited employee capacity.

Start with one complete workflow. Expand from evidence.

You can bring a defined requirement or ask us to identify a useful starting point. The initial scope should have a business owner, accessible inputs and a result that can be judged.

Assess the opportunity

Map the work, systems, permissions, volume and exception paths. Agree the expected output and acceptance checks. The recommendation can be to automate, simplify the existing process or leave a consequential decision with a person.

Build and validate

Configure the roles, connect the approved systems and implement the supporting software. Test normal work, missing data, revoked access, duplicate requests and provider failures before an agreed release decision.

Operate and improve

Review accepted results, correction effort, failure patterns and total cost. Maintain integrations and evaluations within an agreed support window. New roles, departments and substantial workflow changes are separately scoped.

What stays with your business.

Ownership, exports, licences and handover are defined in the engagement. Custom components and third-party platform software are different assets.

Role responsibilities, workflow specifications and a map of approved information sources.
Agreed integrations, custom scripts and documented access and approval rules.
Representative test cases, acceptance evidence and a list of remaining limitations.
Operating runbooks, support ownership, cost assumptions and an agreed improvement backlog.
Ownership, exports and handover arrangements for the agreed custom components.

Provider plans and credential rules vary. We validate the applicable arrangement for the customer and workload.

Grok Bot plans and usage Claude Code terms Discuss your workforce